Terms of service

Welcome to Uniechoo (“we,” “our,” or “us”). By accessing and using our website (the “Site”) or placing an order, you agree to abide by these Terms & Conditions (“Terms”). If you have any questions, please contact our customer support team.

1. Introduction

These Terms govern your use of the Uniechoo website, including browsing, registering an account, placing orders, customizing products, and participating in promotions.

If there is a conflict between these Terms and other pages on our website (e.g., FAQ, Privacy Policy), these Terms shall prevail unless explicitly stated otherwise.

2. Your Responsibilities

Age & Authorization

You must be at least 18 years old and have a valid credit or debit card that you are authorized to use to shop on our website.

Accuracy of Information

You must provide accurate and up-to-date information when using our Site, including shipping addresses and contact details.

Orders & Account Activity

In rare cases, we may cancel an order or suspend an account if we detect suspicious activity. If you believe this was done in error, please contact customer support.

3. Pricing & Product Information

Shipping Costs & Import Fees

Orders over $100 USD qualify for free standard shipping to the US, UK, EU, Australia, and New Zealand. Otherwise, standard shipping is $12 USD (Europe) or $13 USD (other regions). Costs are shown at checkout. You are responsible for customs duties, taxes, or import fees. Provide a complete shipping address (full name, phone number, no restricted PO Boxes) to avoid delays. See our Shipping and Delivery page.

Global Shipping

We ship to the US (excluding Alaska, Hawaii, Puerto Rico, Guam, APO/FPO), UK (excluding territories like Guernsey), EU (France, Germany, Italy, Spain, Netherlands, Belgium, Austria, Sweden, Poland, Ireland), Australia, and New Zealand. We do not ship to Japan, Turkey, Brazil, or other unlisted regions. If shipping is not feasible, we may cancel your order and issue a full refund. See Shipping and Delivery.

4. Orders & Payment

Placing an Order

After placing an order, you will receive an email confirmation. If there are any errors, please contact us immediately.

Payment Methods

We accept major credit cards, debit cards, PayPal, and other region-specific payment gateways. Unless otherwise stated, prices are charged in USD.

Order Cancellation

You may cancel your order within 24 hours of purchase by contacting us via email or designated communication channels. If customization has not started, you will receive a full refund.

If more than 24 hours have passed or if printing has begun, the order cannot be canceled or refunded.

5. Production & Shipping

Production Time

Custom Uniechoo apparel takes 2–3 business days for printing and 1 day for processing. Orders cannot be modified or cancelled once printing begins.

Delivery Times

Standard shipping takes 8–16 working days from order placement (3–4 days processing + 5–12 days delivery). Express shipping takes 6–8 working days (3–4 days processing + 3–5 days delivery). Delays may occur due to customs or local conditions. See Shipping and Delivery for details.

Order Tracking & Non-Delivery

A tracking number will be provided once your order has shipped.

If a package is undeliverable and returned to us, we may offer a reshipment option or issue a refund.

6. Returns & Refunds

Customized Products

Since our jackets are personalized with custom text, they cannot be resold. Therefore, we do not accept returns or exchanges unless the product is defective or contains an incorrect customization.

Defective or Incorrect Items

If you receive a defective or incorrect product, you must contact us within 7 days of delivery. We will arrange a replacement or refund as needed.

Non-Returnable Items

Any customized item that is not defective and has already entered production cannot be refunded or returned.

Refund Process

If eligible, refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to our mistake or a shipping error.

7. Liability Disclaimer

General Disclaimer

We strive to provide accurate product descriptions, pricing, and inventory updates, but we are not responsible for minor variations such as color differences due to screen displays.

Limitation of Liability

To the maximum extent permitted by law, we are not liable for any special, consequential, incidental, indirect, or punitive damages, including but not limited to lost profits, revenue, goodwill, or data.

Force Majeure

We are not responsible for delays or failure in performance due to events beyond our control, including natural disasters, war, government actions, or infrastructure failures.

8. Discount Codes

Usage Rules

Discount codes must be applied at checkout and cannot be applied retroactively.

One-Time Use

If you receive a unique discount code, keep it confidential, as it can only be used once. Abuse or misuse may result in code deactivation or account suspension.

Compatibility

Some discounts cannot be combined with other promotions. The final applicable discounts will be displayed at checkout.

9. Privacy & Data Collection

Privacy Policy

Your personal information is protected under our Privacy Policy. By registering an account or placing an order, you agree to our data collection and usage policies.

Cookies & Browsing Data

We use cookies and similar technologies to improve site functionality and user experience. 

Updating Personal Information

If your contact or shipping details change, please update them in your account to avoid order processing issues.

10. Prohibited Activities

Unauthorized Access & Attacks

You may not tamper with our website, introduce viruses, engage in hacking, or conduct denial-of-service attacks.

Illegal or Infringing Content

You must not submit illegal, offensive, defamatory, or infringing text when customizing products. This includes content that violates copyright, trademark, or other intellectual property rights. Uniechoo shall not be held liable for any legal action resulting from the use of such custom content. Uniechoo reserves the right to refuse to process any order that contains infringing content, and we may cancel or reject such orders at our discretion.

You agree to indemnify and hold harmless Uniechoo, its officers, employees, and agents, from and against any and all claims, damages, liabilities, and expenses (including legal fees) arising from the use of custom content that infringes on third-party rights, including intellectual property rights, or that violates any laws or regulations.

Consequences

Any violations may result in account suspension, legal action, and reporting to relevant authorities.

11. Linking to Our Site

Fair & Lawful Use

You may link to our website for non-commercial purposes, provided it does not harm our reputation.

No Implicit Endorsement

Links must not falsely imply that Uniechoo endorses or approves of your website without written permission.

No Framing

Embedding our website in another site (iframe) is strictly prohibited.

12. User-Generated Content Terms

Authorization & Use

If you allow us to use your content on social media (e.g., responding with #Yes), you grant us permission to use and edit it across our website and platforms.

Your Responsibility

You confirm that you have the rights to the content and that all persons in the content have given consent.

Content Removal

If you request removal, we will delete it from our platforms, but we cannot control third-party shares.

13. Modifications & Interpretation

Changes to Services

We reserve the right to modify or discontinue any aspect of our website, services, or these Terms at any time.

Final Interpretation

Uniechoo reserves the right to make the final interpretation of these Terms.

14. Contact Us

For any inquiries regarding these Terms, please contact us:

Contact Form: https://uniechoo.com/contact/